How Rickel Law Collects for Our Clients
Watch our comprehensive overview of the collection process, from initial assessment delinquency to successful resolution. Learn how we protect your association's interests while maintaining community harmony.
" Understanding the process is the first step to successful collections.
What to Expect From Your Free Consultation
We make the process simple and informative. Here's what happens when you schedule a call with us.
Schedule Your Call
Choose a convenient time for a Zoom consultation. We'll send you a calendar invite with all the details.
Share Your Situation
Tell us about your association, current delinquency levels, and any challenges you're facing. We'll listen carefully to understand your needs.
Review Your Options
We'll explain our collection process, answer your questions, and discuss how our approach might benefit your community.
Receive a Custom Proposal
If we're a good fit, we'll provide a tailored proposal outlining our services. No pressure, no obligation—just the information you need to make a decision.
The ONYX Portal
Your real-time window into every collection case. Complete transparency for board members and managers.
" Monitor progress, review balances, and track milestones—all from a single secure dashboard.Learn More
Secure Login
Access your association's dashboard with protected credentials and role-based permissions.
Association Summaries
Complete overview of dollar amounts and unit counts updated in real-time on your home screen.
Case Balance Tracking
View per-case balances on the cases page with detailed breakdowns and payment history.
Detailed Case Views
Drill into any case for complete details, status updates, and milestone tracking.
"Delinquent owners are also neighbors, friends and voters. Our approach balances firm legal action with the understanding that preserving community relationships matters as much as recovering assessments.
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Understanding the Collection Process
Learn more about how HOA assessment collection works
When an account is referred to us, we begin with a structured communication process. We send formal demand letters, make phone contact, and work to establish payment arrangements. Most accounts are resolved during this initial phase without needing legal action.
Yes, we work with delinquent owners to establish reasonable payment arrangements when appropriate. Our goal is to collect the amounts owed while helping owners get back on track. Payment plans are structured to ensure the association receives regular payments.
We'll need the owner's name, property address, contact information, current balance breakdown (assessments, late fees, interest), and copies of your governing documents. Our team will guide you through the referral process and help gather any missing information.
Timeline varies based on circumstances, but many accounts are resolved within 30-90 days through our systematic process. Cases requiring litigation take longer, but we keep the association informed throughout. You can track progress in real-time through our ONYX portal.
In most states, assessment liens run with the property, meaning they must be paid at closing. We work with title companies and closing agents to ensure all outstanding amounts are collected from the sale proceeds. This is often the most straightforward path to resolution.
Existing clients can access ONYX at onyxanywhere.com. If you need login credentials or have forgotten your password, contact our office and we'll help you get set up. New clients receive ONYX access as part of our engagement.
Ready to Discuss Your Association's Needs?
Whether you have questions about our collection process, need access to ONYX, or want to schedule board training, we're here to help.